Shipping policy

We strive to provide a smooth and efficient shipping experience for our customers. Please take a moment to review our shipping policy.

Order Processing Time   

All orders are typically processed within 2 business days (excluding weekends and holidays) after payment confirmation.

During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience.

Shipping Destinations

Hedman Soto currently ships throughout the United States, Puerto Rico, the U.S. Virgin Islands, and Canada.

Product availability may vary by destination. If a product cannot be shipped to your location, this will be reflected during your shopping or checkout experience.

Shipping Methods & Carriers  

We offer standard and expedited shipping options where available.

  • Available shipping methods depend on your location, package weight, and destination.
  • Shipping options, estimated delivery times, and rates are displayed at checkout.
  • International orders are shipped using the carrier services available for your destination at checkout.

U.S. Shipping Rates

For orders shipping within the United States:

  • Standard shipping is $5 for orders under $60.
  • Free standard shipping is available on orders of $60 or more.
  • Expedited shipping options may be available at an additional cost.

Free shipping and U.S. flat-rate shipping promotions do not apply to international orders.

Shipping to Canada

Yes, Hedman Soto now ships to Canada! 🇨🇦

Shipping to Canada is calculated at checkout based on your order, destination, package weight, and available shipping service. Canadian customers are responsible for the shipping cost displayed at checkout.

When shopping from Canada, prices are displayed in Canadian dollars (CAD).

Applicable duties and import taxes are handled through our international checkout and included in pricing where applicable, helping provide greater visibility into the total cost of your order before purchase.

Some products may not be available for shipment to Canada due to international shipping or carrier restrictions.

Estimated Delivery Time

Delivery times vary depending on the shipping method selected and destination.

  • U.S. standard shipping typically takes approximately 3 business days after your order ships.
  • Canadian delivery estimates vary by destination and carrier and will be displayed at checkout.

Delivery estimates are not guarantees and may be affected by carrier delays, weather, customs processing, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking information.

You can follow your shipment using the tracking link provided in your shipping confirmation email.

International Orders, Duties & Taxes

For eligible international orders, applicable duties and import taxes are calculated and handled through our international checkout.

The amount presented at checkout is intended to provide visibility into applicable import costs before you complete your purchase.

International pricing, product availability, shipping services, and delivery times may vary by destination.

Order Status & Support

You can check the status of your order by logging into your account on our website or by contacting our customer support team.

If you have any questions or need assistance with your order or shipment, please contact us at contact@hedmansoto.com. Our team will be happy to assist you.

Please note that this shipping policy is subject to change. Any updates or modifications will be reflected on our website.

Thank you for choosing HedmanSoto.com. We appreciate your business and are committed to delivering your order as smoothly and efficiently as possible.